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F.A.Q
F.A.Q. - Frequently Asked Questions of Viduli Team
What is Viduli Team
Viduli Team conducts and coordinate with Architects, Authorities, Engineers, Contractors, Electricians / Technicians who are registered with Viduli Team to provide an excellent service with a warranty to the clients in the construction industry
What does Viduli Team Undertake
Viduli Team undertakes the following
- Construction of Residential, Commercial and Industrial Buildings
- Architectural and Interior Designs
- Electrical and ELV Designs, Consultancy and Installations
- Mechanical, Electrical, Plumbing Designs, Consultancy and Installations
- Computer Repairs and Networking Systems
- Air Conditioner Repairs, Maintenance and Installations
- Electronic repairs and maintenance such as Hi-FI Systems LED TVs, Micro Wave Ovens etc.
What are the items Viduli Team sells
Viduli Team sells
- Electrical and Electronics Items
- Hardware Items
- Tools
- Machinery
- Any item related to Engineering and Construction Industry
Can I Sell my products through Viduli Team
Yes you can. Follow this procedure
- Register through the links - More - Register - Suppliers
- Fill the online form and send us details
- Send us product details, catalogues, price lists etc. via viduli.lk@gmail.com
- Call 0771311555 for more information
- Keep in touch
Can I Sell my services through Viduli Team
Yes you can. Follow this procedure
- Register through the links - More - Register - Service Providers
- Fill the online form and send us details
- Send us product details, catalogues, price lists etc. via viduli.lk@gmail.com
- Call 0771311555 for more information
- Keep in touch
What are the steps should I take to build my own building
This a very good question. Go through the following steps to build your own building without any hassle and falling in to troubles.
.
.
- Contact Viduli Team on WhatsApp +94-(0)771-311555
- We will ask some questions and guide you with the best procedure as follows
- We will contact the best Architect depending on the type of building, whether it's a Residential, Commercial or and Industrial building.
- We will discuss, plan and prepare Design Drawings of the relevant building, attended by the Architect
- Our Architect and the Design Engineering Team prepare the Drawings and BOQs for Architectural, Structural, Electrical, Air Conditioning, Plumbing, Extra Low Voltage (ELV) services, etc.
- We organize a meetings with the client and the engineering team for further discussions and amendments of the preliminary design until the satisfaction of the client.
- Once the designs are completed we obtain the approvals from the relevant Authorities
- We organize the Quantity Surveyor (QS) to obtain quotations from the reliable contractors, evaluate and recommend the best proposal to the client
- We as a team, take the total responsibility of the construction, complete and hand over the building to the client.
How do I get registered to the viduli.net website
Start by clicking on MORE - MY ACCOUNT SIGN-UP, enter your Email and your Phone Number, create a password and REGISTER!
My Account
My Account
What's the minimum order value
There is no minimum order value as such as long as you are willing to pay for delivery fee in addition to the order value
How do I check the current status of the order
- Once your order is placed you will receive an email with a quotation with the details of the bank account to deposit money. Once you pay you will receive a receipt for the payment via email.
- Once the payment is confirmed, we start processing items and once the items are ready for delivery we inform you via email / WhatsApp the state of the delivery.
- Before dispatching your order, we will reconfirm the address provided by you by contacting you through an email / WhatsApp number provided.
How do I know whether I get all the items that I ordered
Once you submit the order we will send you an invoice only with the items available with the prices and discounts offered for you to make the payment direct to our Bank
What are the terms for returns and exchange of items
Pre-conditions for Return and Exchange: Following requirements must to be fulfilled prior to viduli team accepting any item for return and exchange. Viduli Team reserves the right to determine the criteria that satisfies these conditions.
- Item returned must be in its original and unused (fully resalable) condition, with all the tags & packaging (undamaged manufacture packaging/box, original warranty cards, freebies and accessories) etc.
- Viduli Team shall only accept the return of any product by a customer for any reason after thorough inspection and quality checking by the suppliers.
- Quality Checking: Quality check to be conduct at the prior to accepting returning goods.
- We accept returns of any item that has been delivered by mistake compared with the item ordered, and Viduli Team will arrange transport for delivery.
- The Customer must inform our hotline 0771-311555 within 24 hours of delivery.4. Manufacture Defects or damaged on Arrival, Customer must inform customer service hot line WhatsApp 0771-311555 if the product is found to have any technical or manufacture defects on arrival.
- Refund & Exchange Process
- An exchange or refund will be processed within 4-5 working days by Viduli Team, subject to circumstances beyond the control of Viduli Team which prevents in meeting the timeline or contact-ability of the customer.
- Refund of cash by remitting to the customer’s designated credit card / bank account may require further processing time as it is dependent on the relevant bank / institution and for which Viduli Team shall not be liable in any manner
- Refund shall be attended only through bank transfer
How do I cancel an order which is already submitted
When you need to cancel an already submitted order, go to your profile - Client Zone - Products - Select Info of the relevant Order, Print on pdf format and email or Whats App on 0771-311555 with a message to cancel the order. We will cancel the order from our side and inform you
How safe is my payment
We are a registered company in Sri Lanka and you will be paying direct to our bank account SYNCHRO PROJECTS SUPPLIERS at commercial bank which is 100% secure
I didn't get an invoice
Once the order is placed you will receive an email from us, but in case if you don’t receive it, you can contact our customer care on 0771-311555 or write to us on viduli.lk@gmail.com. We will send you the invoice via email. Furthermore, the physical copy of the bill will be handed over to you at the point of delivery or pickup.
What's the ordering procedure
When you are logged in to our website,
- Go to the relevant category, and the product and select the variants,
- Give the quantity you need, add to cart to receive a quotation.
- When you proceed type your details and delivery location etc and proceed.
- Once we receive the order we will send you a quotation via e-mail / WhatsApp.
- Once you confirm the quotation, we will send you an invoice with the details of our bank account
- You can pay online or deposit at the closest Commercial bank branch
How do I order a Gift Voucher
This feature is not applicable in this site at the moment
What's the maximum and minimum quantities that can be ordered
- Maximum and minimum quantities per item will be limited based on the product.
- There are some products with a minimum quantity to be ordered.
- But not with the maximum quantity
When can I expect my order to be delivered
- We try our best to deliver your order on the same day or as mentioned in the invoice (Within 1 to 2 days on receipt of the payment)
- But due to the prevailing situation in the country there could be delivery delays.
Is the cash on delivery option available
- Sorry. We don't entertain this facility
- If you need any sample to be examine, we can organize the sample to be delivered at your door step, provided that you are willing to pay for the sample and the delivery charges prior to delivery with bank deposit option.
- This applies only for readily available items. Not for customized items
What are the safety measures taken by Viduli Team when delivery of items during the Covid-19 situation
- All our delivery personal are vaccinated with 2 doses of Covid-19 vaccination
- We have increased sanitization at all touch points with the customers.
- Delivery personnel will be wearing masks and gloves at all times and they are strictly instructed to use sanitizers frequently.
- The items will be stacked at a place where you specify while maintaining the social distance of 1 to 2 meters.
What is coupon code
- We issue several coupon codes for discounts offered to our clients on bulk purchases for projects
- The codes are issued when a client registers for bulk purchasing
- The discounts defer from item to item depending on the quantities
- When confirming an order the client can apply the code and get the relevant discount which appears at the cart before payment
Do you offer discounts on bulk purchases
- Yes. We offer attractive discounts on bulk purchases for construction projects
- When you get registered we will issue discount coupons for various discount rates for different type of products
What are the discounts you offer
- We offer attractive discounts from 2.5% to 30% on bulk purchases for construction projects.
- When you get registered we will issue discount coupons for various discount rates for different type of products
Why some items show only Rs. 1/-
- Those items are customized items. We are not in a position to show a "0" figure in the system. Therefore we show Rs. 1/-
- When there are inquiries, we mention a price for the customized items, when we send the quotation.
What's the minimum quantity applied for discounts
- Minimum quantity is 6 of each item applicable for discounts at a time.
- For registered and regular customers the discount coupons apply for every purchase
What does Viduli Team market
Viduli Team
Annual Plans
- Creates e-commerce websites for small and medium companies to market their products and services online.
- Maintain their websites
- Maintain the photographs, details and specifications of their products and services
- Maintain the prices right throughout
- Online stock maintenance
- Organize payments and delivery
Annual Plans
What are the steps should I take to build my own building
This a very good question. Go through the following steps to build your own building without any hassle and falling in to troubles.
.
.
- Contact Viduli Team on WhatsApp +94-(0)771-311555
- We will ask some questions and guide you with the best procedure as follows
- We will contact the best Architect depending on the type of building, whether it's a Residential, Commercial or and Industrial building.
- We will discuss, plan and prepare Design Drawings of the relevant building, attended by the Architect
- Our Architect and the Design Engineering Team prepare the Drawings and BOQs for Architectural, Structural, Electrical, Air Conditioning, Plumbing, Extra Low Voltage (ELV) services, etc.
- We organize a meetings with the client and the engineering team for further discussions and amendments of the preliminary design until the satisfaction of the client.
- Once the designs are completed we obtain the approvals from the relevant Authorities
- We organize the Quantity Surveyor (QS) to obtain quotations from the reliable contractors, evaluate and recommend the best proposal to the client
- We as a team, take the total responsibility of the construction, complete and hand over the building to the client.
What are the delivery areas
We deliver goods Island wide. Transport will be organized depending on the quantity and the size of the shipment. The clients too can organize their own transport to pick up from our stores
When can I expect my order to be delivered
- We try our best to deliver your order on the same day or as mentioned in the invoice (Within 1 to 2 days on receipt of the payment)
- But due to the prevailing situation in the country there could be delivery delays.
What can I do if my order gets delayed to deliver
We try our best to avoid delivery delays. However, under current circumstances if your order has not been delivered on the due date, we will be informing of such delays in advance or you can contact our customer care on 0771-311555
Is the cash on delivery option available
- Sorry. We don't entertain this facility
- If you need any sample to be examine, we can organize the sample to be delivered at your door step, provided that you are willing to pay for the sample and the delivery charges prior to delivery with bank deposit option.
- This applies only for readily available items. Not for customized items
What if some of the items in my order are not delivered
- In stock out situations, you will receive a final bill at the delivery with the actual amount charged from you.
- Mainly we charge on bank deposits for the items delivered only
- Hence, in a rare situation where the product is not available, we will resend the item or refund the value of the item.
What are the safety measures taken by Viduli Team when delivery of items during the Covid-19 situation
- All our delivery personal are vaccinated with 2 doses of Covid-19 vaccination
- We have increased sanitization at all touch points with the customers.
- Delivery personnel will be wearing masks and gloves at all times and they are strictly instructed to use sanitizers frequently.
- The items will be stacked at a place where you specify while maintaining the social distance of 1 to 2 meters.
What are the delivery charges
- Delivery charges defer from the size, weight, quantity etc.of the items ordered.
- We mention the delivery fee in our invoice before you make the bank deposit
Do you offer discounts on bulk purchases
- Yes. We offer attractive discounts on bulk purchases for construction projects
- When you get registered we will issue discount coupons for various discount rates for different type of products
What is coupon code
- We issue several coupon codes for discounts offered to our clients on bulk purchases for projects
- The codes are issued when a client registers for bulk purchasing
- The discounts defer from item to item depending on the quantities
- When confirming an order the client can apply the code and get the relevant discount which appears at the cart before payment
What are the discounts you offer
- We offer attractive discounts from 2.5% to 30% on bulk purchases for construction projects.
- When you get registered we will issue discount coupons for various discount rates for different type of products
What's the minimum quantity applied for discounts
- Minimum quantity is 6 of each item applicable for discounts at a time.
- For registered and regular customers the discount coupons apply for every purchase
What does Viduli Team market
Viduli Team
Annual Plans
- Creates e-commerce websites for small and medium companies to market their products and services online.
- Maintain their websites
- Maintain the photographs, details and specifications of their products and services
- Maintain the prices right throughout
- Online stock maintenance
- Organize payments and delivery
Annual Plans
What's the minimum order value
There is no minimum order value as such as long as you are willing to pay for delivery fee in addition to the order value
What's the ordering procedure
When you are logged in to our website,
- Go to the relevant category, and the product and select the variants,
- Give the quantity you need, add to cart to receive a quotation.
- When you proceed type your details and delivery location etc and proceed.
- Once we receive the order we will send you a quotation via e-mail / WhatsApp.
- Once you confirm the quotation, we will send you an invoice with the details of our bank account
- You can pay online or deposit at the closest Commercial bank branch
How do I know whether I get all the items that I ordered
Once you submit the order we will send you an invoice only with the items available with the prices and discounts offered for you to make the payment direct to our Bank
How do I check the current status of the order
- Once your order is placed you will receive an email with a quotation with the details of the bank account to deposit money. Once you pay you will receive a receipt for the payment via email.
- Once the payment is confirmed, we start processing items and once the items are ready for delivery we inform you via email / WhatsApp the state of the delivery.
- Before dispatching your order, we will reconfirm the address provided by you by contacting you through an email / WhatsApp number provided.
How do I cancel an order which is already submitted
When you need to cancel an already submitted order, go to your profile - Client Zone - Products - Select Info of the relevant Order, Print on pdf format and email or Whats App on 0771-311555 with a message to cancel the order. We will cancel the order from our side and inform you
How do I order a Gift Voucher
This feature is not applicable in this site at the moment
What's the maximum and minimum quantities that can be ordered
- Maximum and minimum quantities per item will be limited based on the product.
- There are some products with a minimum quantity to be ordered.
- But not with the maximum quantity
What is coupon code
- We issue several coupon codes for discounts offered to our clients on bulk purchases for projects
- The codes are issued when a client registers for bulk purchasing
- The discounts defer from item to item depending on the quantities
- When confirming an order the client can apply the code and get the relevant discount which appears at the cart before payment
How safe is my payment
We are a registered company in Sri Lanka and you will be paying direct to our bank account SYNCHRO PROJECTS SUPPLIERS at commercial bank which is 100% secure
I didn't get an invoice
Once the order is placed you will receive an email from us, but in case if you don’t receive it, you can contact our customer care on 0771-311555 or write to us on viduli.lk@gmail.com. We will send you the invoice via email. Furthermore, the physical copy of the bill will be handed over to you at the point of delivery or pickup.
Is the cash on delivery option available
- Sorry. We don't entertain this facility
- If you need any sample to be examine, we can organize the sample to be delivered at your door step, provided that you are willing to pay for the sample and the delivery charges prior to delivery with bank deposit option.
- This applies only for readily available items. Not for customized items
Why some items show only Rs. 1/-
- Those items are customized items. We are not in a position to show a "0" figure in the system. Therefore we show Rs. 1/-
- When there are inquiries, we mention a price for the customized items, when we send the quotation.
How do I get registered to the viduli.net website
Start by clicking on MORE - MY ACCOUNT SIGN-UP, enter your Email and your Phone Number, create a password and REGISTER!
My Account
My Account
What are the terms for returns and exchange of items
Pre-conditions for Return and Exchange: Following requirements must to be fulfilled prior to viduli team accepting any item for return and exchange. Viduli Team reserves the right to determine the criteria that satisfies these conditions.
- Item returned must be in its original and unused (fully resalable) condition, with all the tags & packaging (undamaged manufacture packaging/box, original warranty cards, freebies and accessories) etc.
- Viduli Team shall only accept the return of any product by a customer for any reason after thorough inspection and quality checking by the suppliers.
- Quality Checking: Quality check to be conduct at the prior to accepting returning goods.
- We accept returns of any item that has been delivered by mistake compared with the item ordered, and Viduli Team will arrange transport for delivery.
- The Customer must inform our hotline 0771-311555 within 24 hours of delivery.4. Manufacture Defects or damaged on Arrival, Customer must inform customer service hot line WhatsApp 0771-311555 if the product is found to have any technical or manufacture defects on arrival.
- Refund & Exchange Process
- An exchange or refund will be processed within 4-5 working days by Viduli Team, subject to circumstances beyond the control of Viduli Team which prevents in meeting the timeline or contact-ability of the customer.
- Refund of cash by remitting to the customer’s designated credit card / bank account may require further processing time as it is dependent on the relevant bank / institution and for which Viduli Team shall not be liable in any manner
- Refund shall be attended only through bank transfer
What are the items Viduli Team sells
Viduli Team sells
- Electrical and Electronics Items
- Hardware Items
- Tools
- Machinery
- Any item related to Engineering and Construction Industry
Can I Sell my products through Viduli Team
Yes you can. Follow this procedure
- Register through the links - More - Register - Suppliers
- Fill the online form and send us details
- Send us product details, catalogues, price lists etc. via viduli.lk@gmail.com
- Call 0771311555 for more information
- Keep in touch
Can I Sell my services through Viduli Team
Yes you can. Follow this procedure
- Register through the links - More - Register - Service Providers
- Fill the online form and send us details
- Send us product details, catalogues, price lists etc. via viduli.lk@gmail.com
- Call 0771311555 for more information
- Keep in touch
What is coupon code
- We issue several coupon codes for discounts offered for our clients for bulk purchases for projects
- The codes are issued when a client registers for bulk purchasing
- The discounts defer from item to item depending on the quantities
- When confirming an order the client can apply the code and get the relevant discount which appears at the cart before payment
What is Viduli Team
Viduli Team conducts and coordinate with Architects, Authorities, Engineers, Contractors, Electricians / Technicians who are registered with Viduli Team to provide an excellent service with a warranty to the clients in the construction industry
What does Viduli Team Undertake
Viduli Team undertakes the following
- Construction of Residential, Commercial and Industrial Buildings
- Architectural and Interior Designs
- Electrical and ELV Designs, Consultancy and Installations
- Mechanical, Electrical, Plumbing Designs, Consultancy and Installations
- Computer Repairs and Networking Systems
- Air Conditioner Repairs, Maintenance and Installations
- Electronic repairs and maintenance such as Hi-FI Systems LED TVs, Micro Wave Ovens etc.
Contact Us
Our goal is your satisfaction with our products and services
- Synchro Project Suppliers 37/1 Mihindu Mawatha, Mavittara, Piliyandala, Sri Lanka
- Business Registration No. W81082 Date - 30th May 2016
+94-771311555 - Message on Whatsapp- viduli.lk@gmail.com
- Week Days - 9.00am to 5.00pm Saturdys - 9.00am to 5.00pm Closed on Sundays, Poya and Mercantile Holidays
Send us a mail or contact us on WhatsApp. We will respond at our earliest.
